SHIPPING POLICY

Effective Date: August 3, 2026

Thank you for shopping with MerrilyCrafted. Every handmade kit or crafted gift you choose carries thought and care, so we work to prepare each order properly and send it out safely.

This Shipping Policy covers where we deliver, how long order preparation takes, projected arrival windows, shipping charges, parcel tracking, and what happens when delivery does not go as planned. If anything is unclear, please contact us at the customer service email below.

Where We Deliver

MerrilyCrafted currently delivers to:

United States
Canada
Mexico

Checkout cannot currently be completed for delivery addresses outside these countries.

Where an order is fulfilled and which carrier handles it can vary based on what is in stock, where it is going, and operational needs.

Shipping Charges and Estimated Time in Transit

Destination	Time in Transit	Free Shipping Threshold	Standard Shipping Fee
United States	7–20 business days	Orders of US$50 or more	US$7.00 below US$50
Canada	10–30 business days	Orders of US$50 or more	US$8.00 below US$50
Mexico	20–30 business days	Orders of US$50 or more	US$12.00 below US$50

All shipping rates are shown in U.S. dollars. The amount that applies to your order will appear at checkout before you complete payment.

How Long Order Preparation Takes

Preparation time is the period between placing an order and handing it to the applicable carrier.

Most in-stock orders are prepared within 2–7 business days. Weekends and public holidays do not count as business days.

Preparation can stretch longer at times such as:

peak shopping periods or major promotions;
public holidays;
inventory restocking;
additional production or quality checks; and
preparation of personalized, customized, or made-to-order products, where stated on the applicable product page.

If an item becomes unavailable or faces a significant delay, we will contact you at the email address provided during checkout and explain the available options.

Combined Delivery Estimates

Combined projected delivery window = 2–7 business days for preparation + time in transit.

Approximate total delivery times from order placement are:

Destination	Time in Transit	Combined Projected Delivery Window
United States	7–20 business days	9–27 business days
Canada	10–30 business days	12–37 business days
Mexico	20–30 business days	22–37 business days

These windows are projections, not promised delivery dates. Delivery may be affected by:

incorrect or incomplete delivery information;
customs clearance;
severe weather;
public holidays;
carrier disruptions;
peak-season shipping volumes;
remote delivery locations; or
other circumstances outside our reasonable control.

Please review your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact information before submitting an order.

Parcel Tracking

After your order is dispatched, we will send any available tracking information to the email address provided during checkout.

You may also sign in to your customer account and review the “Orders” section for available updates.

Tracking information may take several business days to appear in the carrier’s system after dispatch. A temporary delay in tracking updates does not necessarily mean that the parcel has stopped moving.

If an order contains multiple products, the products may be shipped in separate parcels. In that situation, you may receive more than one tracking number, and the parcels may arrive at different times.

Customs Duties and Import Taxes

Orders sent to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or otherwise provide incorrect customs information.

Address Mistakes or Missing Details

Customers are responsible for providing complete and accurate delivery information.

If you identify an error, please contact us as soon as possible at:

service@merrilycrafted.com

We will make reasonable efforts to help. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address will be the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Parcels That Are Late, Lost, or Marked as Delivered

If tracking has not updated for an extended period or you believe that a parcel may be lost, contact us at service@merrilycrafted.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;
ask household members, neighbors, or building management;
check for a delivery notice;
contact the carrier using the tracking number; and
contact us if the parcel still cannot be located.

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include replacement or a refund for the affected item.

Orders That Arrive Damaged, Wrong, or Incomplete

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide:

your order number;
a clear description of the issue;
photographs or videos showing the product and the problem;
photographs of the shipping label and outer packaging where relevant; and
confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include:

sending the missing item;
sending a replacement;
arranging an exchange; or
issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is under review unless our customer service team instructs you otherwise.

Parcels That Are Refused, Not Collected, or Cannot Be Delivered

A parcel may be returned because of:

an incorrect or incomplete address;
refusal by the recipient;
failure to collect the parcel;
repeated unsuccessful delivery attempts;
failure to pay applicable customs charges; or
another reason attributable to the customer.

If this occurs:

refund eligibility will be assessed after the parcel is returned and inspected;
applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when nondelivery results from a customer-attributable reason, except where applicable law requires otherwise.

Returns

For return-related issues, please do not send returns to our registered address unless our team has instructed you to do so. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Returns / Ticket 30-KLM-9
Warehouse: Granite State Fulfillment – WH Code NH-4R
1185 Maplehurst Ave, Bldg 1
Manchester, NH 03104-2763
USA

Additional return eligibility requirements and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

Contact and Company Information

If you have a question about shipping, tracking, or delivery, please contact us at:

service@merrilycrafted.com

Please include your order number and the email address used during checkout.